Study on the utilization of different mode of access of drug information service in a tertiary care hospital

Siraj Sundaran; Nasma P; G. Babu; Sandheep M; Anjana P Soman

Authors

Siraj Sundaran Professor, Department of Pharmacy Practice, Devaki Amma Memorial College of Pharmacy, Malappuram - 673634, Kerala, India.
Nasma P Pharm D Intern, Department of Pharmacy Practice, Devaki Amma Memorial College of Pharmacy, Malappuram - 673634, Kerala, India.
G. Babu Principal, Devaki Amma Memorial College of Pharmacy, Malappuram - 673634, Kerala, India.
Sandheep M Pharm D Intern, Department of Pharmacy Practice, Devaki Amma Memorial College of Pharmacy, Malappuram - 673634, Kerala, India.
Anjana P Soman Pharm D Intern, Department of Pharmacy Practice, Devaki Amma Memorial College of Pharmacy, Malappuram - 673634, Kerala, India.

Keywords:

Drug information service, utilization, mode of access, query box

Abstract

Aim and Objective: The study was conducted to compare drug information service utilization after a new mode of access to drug information centre was introduced.

Materials and Methods: This prospective study was conducted in PVS hospital, Calicut, by comparing the drug information services utilized for two years. In the first-year direct access to drug information centre, telephonic request, and official e-mail was the mode of access. Second year a new access mode of drug information query box was introduced and compared with the first-year data.

Results: Out of 194 drug information queries received,75 queries (38.66%) were from the first year and 119 (61.34%) from the second year. About 51.26% of mode of access utilized by the enquirers in the second year was the drug information query box. Most of the queries were from the nurses (first year: 69.22%, second year: 65.54%). This could be due to more time spend by clinical pharmacist in the wards.

Conclusion: Drug information centre was more accessed when query box was introduced, but emergency patient care related queries could not be dealt with this mode.